Seattle-based grocery chain offers up inspiration — and finds some of its own. Like our daily routes in life — efficiently mapped out according to the location of jobs, schools, and activities — trips to the grocery store often follow a predictable pattern. First stop: the produce section for salad greens; right turn to the frozen food aisle for a quick dinner item; loop around to the bakery section for a loaf of bread or dinner rolls; then a bee line to the check-out sta...

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. For businesses deemed essential, such as grocery stores, the learning curve has been short and steep — adapting hasn’t been about “if,” but “how” and “how fast.” There are some shining examples of stores that have, under the circumstances, truly embraced the proce...

As brick and mortar retail becomes more targeted and specialized, we use the term "authenticity" to describe success, but what does it really mean? The Reinvention of Retail The age of retail disruption has reshaped the consumer journey with an emphasis on immersive experiences and engaging environments. Today’s economy is driven by consumer preference, and as a result, retailers have exciting opportunities to explore new ways of creating memorable moments and a deeper co...