Kalispell Veterans Affairs Medical Clinic

The Veterans Affairs clinic in Kalispell, Montana, is a 22,000-square-foot facility that comprises general medical care, mental health care, chiropractic, physical therapy, telehealth services, and more. Cushing Terrell was tasked with creating an efficient, welcoming, and attractive space that would meet the needs of staff and veterans. As the clinic is for veterans, it was crucial for the design team to create an environment that not only supports physical health, but also mental health and well-being.

From the waiting room to the landscaping, the team worked to design spaces that evoke a sense of calm. The waiting room is a large, open space with high visibility that incorporates a reverse soffit and drops a central part of the ceiling to a lower height, which creates a cozy feeling in the room. Important visual elements in the waiting area include logos that represent all six divisions of the Armed Forces and a palette of soft blues and other neutral tones. Choice pops of brighter colors serve as visual cues for wayfinding, such as the red wall behind the check-in desk designed to call visitors’ attention upon entering the space.

A computer kiosk, which is set away from the main seating area, allows visitors to sit behind a half-height wall and use the computer for personal needs. The space offers privacy but with clear sight lines throughout the rest of the room.

One of the greatest design challenges was the building’s long corridors that lead to treatment and exam rooms. The team focused on simplicity here as well as investment in effective wayfinding elements that help lead visitors to essential areas. For example, specific flooring patterns combined with signage lead exclusively to patient-access areas.

Each of the four hallways features large panels designed to mimic a mountain retreat atmosphere which echoes the region’s mountainous landscape. For this, the team used wood tones and natural colors.

Large windows surround the physical therapy space, brings in natural daylight natural sunlight. To be mindful of patient privacy, window film was utilized to allow light to filter in, while distorting exterior visibility. Patterns on the film include common military terms and Morse code symbols. Light fixtures and floor patterns also mimic the dashes found in Morse code, tying the whole space neatly together.

Throughout the project’s interior, heavy consideration was given to material selection. As a government project, sourcing products made in the United States took precedent. With extensive research, manufacturers were chosen based on their sustainable operational standards, as well. The team chose durable finishes and products that are easy to clean and resilient space while also feeling warm and inviting.